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This post has expired! It was posted more than 194 days ago. | ||
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Resident Manager CouplePosted by: Q ResidentialPosted date: Feb-26-10
Location: Ottawa
Resident Managers provide critical hands-on leadership in a residential rental building. With the direction and support of a District Manager, the Resident Manager is responsible for the overall performance of the property by maximizing profitability and maintaining corporate standards within established operational and budgetary objectives.
The Resident Managers Couple are required to live on-site and work flexible hours including month end and on-call requirements.
Business Development and Marketing Responsibilities (both individuals)
- Conduct monthly market surveys and have a thorough understanding of competition and current market conditions
- Hold open houses and undertake external business development activities
- Recommend rental rates to district manager for available units and lease renewals
- Actively promote various referral programs
Customer Service Responsibilities (both individuals)
- Organize, promote, and conduct resident events
- Ensure resident issues and service requests are addressed within 24 hours
- Promote a neighbourly and community atmosphere
- Meet and interact with residents in a customer friendly and professional manner
- Undertake programs to recognize long term residents
- Seek ways to exceed service expectations of residents
Management & Training Responsibilities (both individuals)
- Interview candidates and provide hiring recommendations to district manager
- Complete thorough orientation and training of new and existing staff (refer to schedule of training responsibilities)
- Foster an environment to encourage continuous staff development and a strong customer service attitude
- Establish and monitor work schedules of staff in accordance with corporate guidelines and to meet high turnover periods
- Manage staff including resolving conflicts and handling disciplinary action
- Thorough understanding of annual budgets and operating and capital plans
Fire Safety-Life Safety-Emergency Situation Responsibilities (both individuals)
- Comply with regular fire safety and life safety standards including keeping fire, Riskcheck, maintenance and preventative maintenance logs up to date, as well as completing and holding fire drills
- Extensive knowledge of emergency procedures including fire, flood, and mould and ensure staff has thorough understanding
Cleaning Responsibilities (both individuals)
The Resident Manager is required to manage, maintain and schedule staff to ensure the complex and grounds are kept clean daily in accordance with company standards. In addition, at certain times, they will be required to perform the following:
Exterior Duties
- Snow and ice removal, salting of all entrances, walkways, and rooftop accesses, and maintenance of snow removal log books
- Handling of garbage and recycling bins
- General maintenance of underground garage and parking levels, service rooms, foyers, patios, and rooftops (where applicable)
- Watering of gardens and lawns
- Pick up loose garbage around exterior of property and detect any serious deficiencies about curb appeal or hazards to residents
Interior Duties
- Vacuuming, sweeping, and mopping of carpeted or tiled common areas
- General maintenance of common areas (lobbies, elevators, hallways, stairwells, windows) and amenity areas (laundry rooms, swimming pools, recreation rooms)
- Dusting and cleaning of fire hose cabinets and bells and elevator tracks
- Maintenance and cleaning of garbage chutes, garbage rooms (walls, floors), recycling rooms
- Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
Vacant Units
- Thorough cleaning of all appliances, floors, walls, windows, kitchen, washrooms, and balconies
- Repair of minor maintenance items (i.e. Light fixtures, vents, filters, plumbing fixtures)
- Removal of garbage items and old/broken appliances
Renting & Administration Responsibilities
The position requires that one (1) member perform renting and administrative duties as follows:
- Show and sell suites to prospective tenants
- Process resident applications including completion of background and credit checks
- Ensure rents are collected and deposited on a timely basis
- Negotiate lease renewals in conjunction with established targets
- Utilize computerized property management system to record transactions and run various operating reports
Property Maintenance Responsibilities
The other member will be responsible for:
- Thorough knowledge of all maintenance systems (pumps, emergency generators, HVAC, boilers, chillers, swimming pool, sprinklers, etc.)
- Coordination of month-end duties and responsibilities, including
· Pre-inspection
· Scheduling of contractors and staff for the turnover of vacant units
- Oversee contractors of fire and life safety systems to ensure required maintenance and repairs completed properly
- Assist district manager and construction manager with managing execution of the annual capital plan and identifying current or future physical issues for repair
- Supervise staff , service providers and contrators and oversee quality of work performed
- Review and approve invoices for payment to contractors for services appropriately completed
Skills and Experience Required
- Background in residential property management or related business experience (office administration, skilled-trade, handyperson)
- Strong customer service and selling skills
- Excellent communication skills to deal with residents, prospects, colleagues and trades
- Management skills to coach, train, and motivate staff and develop a team environment
- Maintain a professional and presentable appearance at all times
- Basic computer and keyboarding skills
- Ability to perform minor repairs and aptitude for mechanical systems
- Demonstrated cleaning skills
- One individual must be able to lift and push heavy objects, including garbage bins, furniture and appliances or perform snow removal duties, sometimes for extended periods of time
- Bilingual in English and French an asset (where applicable)
Please send both your resumes either by email (info@qresidential.ca) or by fax (416-815-1339). Please note that this is a couple live in position. |
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